Shipping & Delivery of Artesana Home

1. Shipping Policy Overview

2. Processing Time

• Order Processing: Once you place an order, our team will start processing it within 1 – 2 business days. During this time, we verify your payment information, check product availability, and prepare your order for shipment.
• Custom Orders: For custom – made furniture items, the processing time may vary depending on the complexity of the order. Typically, custom orders take 2 – 4 weeks to process before shipment. We will keep you informed of the estimated processing time when you place your custom order.

3. Delivery Time

• Standard Delivery: After your order is processed, standard delivery within the United States usually takes 3 – 7 business days. However, delivery times may be affected by factors such as your location, product availability, and seasonal demand. For remote areas, it may take an additional 1 – 2 business days.
• Delivery to Specific Regions: We deliver to all states within the United States. If you are located in a large city or a major metropolitan area, you can expect your order to arrive at the earlier end of the delivery time range. For rural or less – accessible areas, please allow for a longer delivery period.

4. Shipping Carriers

5. Tracking Your Order

• Tracking Information: Once your order has been shipped, you will receive an email notification with a tracking number. You can use this tracking number on the carrier’s official website or on our order tracking page to monitor the progress of your delivery. The tracking information will show you the current location of your package, estimated delivery date, and any updates on the shipping status.
• Order Updates: In addition to the tracking number, we will also send you periodic email updates regarding your order status, including when it has been dispatched, is out for delivery, and has been successfully delivered.

6. Delivery Instructions

• Contact Information: Please ensure that the phone number and email address provided during the order process are accurate and up – to – date. Our shipping carriers may need to contact you to confirm delivery details, arrange a delivery time, or notify you of any potential delivery issues.
• Special Requests: If you have any special delivery instructions, such as a preferred delivery time, a specific access point, or instructions for leaving the package if no one is home, you can include these in the “Order Notes” section when placing your order. While we will do our best to accommodate your requests, we cannot guarantee that the shipping carrier will be able to fulfill all special instructions.

7. Damaged or Missing Items

• Inspection Upon Delivery: When your order arrives, please inspect the packages carefully before signing for the delivery. If you notice any visible damage to the packaging or suspect that items are missing, please refuse the delivery and contact our customer service immediately at +1 929 – 250 – 2191 or [email protected].
• Reporting After Delivery: If you discover damage or missing items after signing for the delivery, please take photos of the damaged items and packaging and contact our customer service within 24 hours. We will work with you to resolve the issue promptly, which may include arranging for a replacement or providing a refund.

8. International Shipping